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Real Time Support
RTTC offers tailored support with an SLA to meet your requirements. Telephone and email support are available during extended working hours. RTTC engineers make regular maintenance visits to help staff with any ad-hoc questions.
RTTC Support is driven by a web-based CRM and ticketing system that ensures we effectively manage customer tickets, their account & contact information, the service contracts, assets supported and in the process providing a superior customer experience.
RTTC Support includes:
Multi channel support – Email, Phone, direct portal and Face to Face
Escalation management
Customer Portal for self logging and tracking
Time Tracking and customer billing -
Asset Procurement & Lifecycle Management
A successful asset management solution can save companies time, money, and lots of management headaches. From the expression of user needs through to recycling of obsolete IT assets, RTTC’s solution adapts its parameters to match the goals fixed by the client.
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Professional Consulting
With many years of IT experience and broad range of skills, RTTC consults with various businesses (especially Travel agents) on a wide spectrum of IT needs. By engaging directly with our customers on architecture and planning services, we help businesses with implement and achieve their technology strategies. Real Time Professional Consulting covers technical advice, general consulting (website, development and business processes) and project management. As a solutions driven company, combined with a dynamic skills base and a diverse customer base and we are confident to deliver a professional consulting service. Real Time Professional Consulting works closely with our partners to innovate and deliver new services to the market. We can provide the right resources for any stage of a company’s ICT lifecycle including strategic guidance and deployment as well as ongoing support.
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Hardware maintenance
RTTC’s Hardware Maintenance Services increase your operational efficiency and improve IT availability. With a range of services to help you manage your IT infrastructure, purchasing and eliminate the headache of multiple service providers, you can focus on your core business while receiving the best IT infrastructure support available.
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Network & server monitoring
Powerful and bespoke Networking Monitoring Solutions designed in-house by RTTC provide instant feedback and reporting on usage and bandwidth giving a monitoring heads up before an issue causes disruption.
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Hosting
RTTC has developed a portfolio of scalable, reliable Hosted Solutions for SMEs, located within optimal high-tech data centres in Africa and worldwide (depending on requirement).
